Find out how you can use our features to bring your QA process to a new level
By Dajana and 1 other2 authors9 articles
Conversation Insights ViewDeep dive into your help desk data
AutoQA: AutoScoringAutomatic grading of categories powered by AI
AutoQA DashboardHow to interpret the results of AutoQA auto scoring
AutoQA FAQCommon questions about AutoQA
SpotlightDiscover conversations that stand out for your team and are critical to review.
The Sentiment FilterQuickly find conversations with positive or negative sentiment
Comment size and Predicted CSAT driversWhat do they indicate in the Survey Dashboard
Tracking review timeCan I check how long it took to do a review?
Voice QAHow to do reviews on your calls