Klaus Pro Tips

Learn how to make most of your Qualitista account (4 articles)

4 Articles

  • Setting up teams Setting up teams You can set up several teams under one Klaus account. In some cases, you might want to have everyone under one team...
  • What rating categories to use? What rating categories to use? If you don’t have a formal system in place for reviewing tickets as of yet, it’s now the perfect time to...
  • What process to follow for conversation review? Manager reviewing agents tickets In the most traditional approach to ticket reviews, the CS Manager or a Team Lead is responsible for...
  • What filters to use?   One of the first steps in getting started with Klaus you need to set up filters, which determine the tickets you’ll be reviewing. See...
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