We've put a lot of effort into making your conversation review proces as convenient as possible. Your Klaus account comes with a set of default filters to help you navigate through your tickets.
However, you can also build advanced filters for your specific needs. To create a custom ticket filter:
Navigate to the Conversations page.
Click on the filter icon in the top left corner of the page, next to the neat cat logo. The Filters section opens.
Click on the plus icon at the top of the section to create a new filter. The Create new filter screen opens.
Enter a descriptive name for your filter in the Name field
Define filter conditions in the Filters section
Click + Select an option to add additional conditions to the filter. Filtered tickets have to match all conditions defined here. For example, if you create a filter with the condition assignee is Luna, ticket reply count > 3 and rating status: not rated, you'll get a list of Jerry's tickets with more than 3 replies that have not been rated yet
Choose if the filter to be shared or private
Click Create filter to save the filter
Your filter is added to the Filters section.
Add as many filters as you'd like. They're great time-savers.
You can also edit, delete, clone and drag your filters into the order you want to see them in.