We've put a lot of effort into making your conversation review processes as convenient as possible. Your Klaus account comes with a set of default filters to help you navigate through your tickets. 

However, you can also build advanced filters for your specific needs. To create a custom ticket filter:

  1. Navigate to the Ticket review page. 
  2. Click on the blue filters icon in the top left corner of the page, next to the neat cat logo. The Filters section opens.
  3. Click on the plus icon at the top of the section to create a new filter. The Create new filter screen opens.
  • Select the Public checkbox to make the filter available for the entire team.
  • Enter a descriptive name for your filter in the Name field.
  • Define filter rules in the Filters section. 
  • Click + Add filter rule to add additional rules to the filter. Filtered tickets have to match all rules defined here.For example, if you create a filter with the rules "assignee equals Jerry" and "ticket reply count > 3" and "rating status: not rated", you'll get a list of Jerry's tickets with more than 3 replies that have not been rated yet.
  • Click Create filter to save the filter.

Your filter is added to the Filters section.

Add as many filters as you'd like. They're great time-savers.

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