The filter row on the new dashboard is your main partner in digging into the data for your workspace. The filter row will always be on top of your screen to allow you to quickly find the data you need.

The filter section is divided into: 

  • Whether you are looking at GIVEN feedback or RECEIVED feedback (as in: whether you are analyzing your reviewers or your reviewees. 
  • Period selection
  • Workspace selection (if you have only one workspace - ignore this one)
  • Agent selection (which users' data are you looking at)
  • Filters

Workspace members with agent status can only see their own data and aggregate workspace data.

Period Selection

The default options to filter for are: 

  • Last week (Monday to Monday)
  • Last 7 days
  • Last month (first day to last day of previous month)
  • Last 30 days 
  • Last quarter
  • Last year
  • Custom period

Custom period allows you to choose any period you want. 

Individual data points are always one magnitude smaller than your selection, e.g. if you choose “last week” you will get daily data points. If you choose last month or last quarter, you will get weekly data points. 

You can indicate here whether you want to include or exclude self-reviews (agents reviewing themselves) in the data.

Workspace Selection 

This allows you to quickly skip between workspaces. Note that if you compare “all workspaces” you won’t see detailed data, since rating scales, categories, and team members can differ between workspaces. 

You can only see data for workspaces that you are effectively a member of.

Agent Selection

This filter allows you to select a specific person or people
Agents
will only be able to see their own data.

Filters

Clicking on filters will open a panel on the left which will allow you to filter by:

  • User filter - create a filter with 'assignee is' in the conversations view to be able to filter by groups of agents
  • Ticket Source - for if you have tickets coming from more than one tool and you wish to choose which one
  • Scorecard Tags - Do you have multiple scorecards? This is where you can choose which one to see data for
  • Comment Hashtags - You can report on the tags you leave in the Klaus comment section

You can also decide if you wish to include/exclude self reviews done by agents.

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