Role: Admin, Account Manager
Integrate Klaus with your Slack account and make customer service feedback a part of your daily communications. Klaus will send the following information to your team members:
conversation reviews they received;
comments they received.
To set up Slack integration:
Click on the Settings icon in the bottom left corner to open the settings page.
Navigate to your Notifications.
Click Add to Slack to set up your integration.
The Slack authorization page opens.
Click Authorize to add Klaus-bot to your Slack account.
That's it, Klaus-bot is added to your Slack account. Your team members will now receive notifications about the ratings and comments they've received in conversation reviews.
In order for the notifications to work, your email needs to be the same for Slack and Klaus. Contact our support if you're using multiple emails for logins.