Integrate Klaus with your Slack account and make customer service feedback a part of you daily communications. Klaus will send the following information to your team members:
- ticket review ratings they received;
- comments they received.
To set up Slack integration:
- Click on the settings icon in the bottom left corner to open the settings page.
- Navigate to your Notifications
- Click Add to Slack to set up your integration.
The Slack authorization page opens.
- Click Authorize to add Klaus-bot to your Slack account.
That's it, Klaus-bot is added your Slack account. Your team members will now receive notifications about the ratings and comments they've received in conversation reviews.