First, if you haven't already, go ahead and set up an API connection in your Klaus account. You will only need the API token from that step to continue.

We can now let Klaus know of your help desk users even without an official integration! We'll need to make a POST request to & set the API token as a Bearer token in the Authorization header.

For each user, we'd want to construct a small user object:

{ "userEmail": "string", "userName": "string" }

If we, for example, wanted to add 3 new users: Alice, Robert & Jane, then we'd pass in 3 objects in a data field under the payload, like so:

"data": [
{ "userEmail": "", "userName": "Alice" },
{ "userEmail": "", "userName": "Robert" },
{ "userEmail": "", "userName": "Jane" }

An example request with curl would look like this:

curl '' \
-H 'accept: application/json' \
-H 'Authorization: Bearer <api_token>' \
--request POST \
--data '{ "data": [ { "userEmail": "", "userName": "Alice" }, { "userEmail": "", "userName": "Robert" }, { "userEmail": "", "userName": "Jane" } ] }'

Now that the users are imported to Klaus, you can go to your Users & Workspaces settings to either Connect or Invite the users just as if they were your help desk users!

You've now successfully helped Klaus discover new users; go ahead and Connect or Invite them!

Did this answer your question?