Setting a Threshold
Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

Role: Admin, Account Manager, Workspace Manager

You may have noticed that there are different colors on the dashboard which show if the score the team or agent has received is good, bad or something in-between.

Did you know that you can set the threshold at which the scores show up as green instead of red?

e.g. If your internal KPI for QA is 80%, you should set 80% as the threshold, meaning anything under that will be red in the dashboard.

To do this:

  1. Go to Users & Workspaces

  2. Choose a workspace

  3. Click on Threshold

  4. Choose the threshold between red and green

Now, when you go to the dashboard, the colors will be consistent with your own KPIs.

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