It is possible to require your reviewers to leave a comment if they leave a negative rating on a specific category. This allows you to gather more in-depth feedback on the root causes of why a category received a negative rating.
To set this up go to Settings>Users and Workspaces>Rating Categories, choose the category and click on the pencil icon to edit.
You can then choose to enable to Root Causes feature for this category which requires reviewers to leave a comment if they leave a negative rating. This can be either freeform or predefined:
Now when leaving a negative rating for this category, the reviewer will be prompted to either write a comment or choose one of the predefined reasons from a list:
If you have pre-defined reasons for leaving negative feedback for this category, the reviewer will still be able to leave a free form reason by choosing Other.
You will soon be able to analyze this extra data in the dashboard too!