Help Scout

How to connect your Help Scout account to Klaus

Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

Role: Admin, Account Manager

How to connect Help Scout?

  1. When signing up, you will be asked to connect your help desk. The first step is to choose Help Scout from the list of our integrations.

  2. Give your Connection a name (useful in case you add multiple connections in future).

  3. Click continue then you will be taken to Help Scout where you are asked to give Klaus authorization to access your account.

  4. Select the retention period for your data.

  5. That's it! We will start syncing the last 24 hours of data from your Help Scout account. This may take some time depending on the options you selected and your conversation volume. You can contact our Support team if you have any questions or need us to import older data.

If you wish to connect more than one instance of Help Scout or another software, you can do that in Account Settings > Connections once you enter Klaus.
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When connecting Help Scout , you can also have some addition security options which allow you to stop some specific information and conversations being synced with Klaus. You can see more on this here.

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