Role: Admin, Account Manager
How to connect Kayako?
When signing up, you will be asked to connect your help desk. The first step is to choose Kayako from the list of our integrations.
Give your Connection a name (useful in case you add multiple connections in future).
Add your Kayako subdomain, 0auth consumer key and secret and click continue.
You will then be taken to Kayako where you are asked to give Klaus authorization to access your account.
That's it! We will start syncing conversations from your Kayako account. This may take some time depending on the options you selected. You can contact Support if you have any questions.
If you wish to connect more than one instance of Kayako or another software, you can do that in Account Settings > Connections once you enter Klaus.
When connecting Kayako, you can also have some additional security options which allow you to stop some specific information and conversations being synced with Klaus. You can see more on this here.