Role: Admin, Account Manager
How to connect Wix Answers?
When signing up, you will be asked to connect your help desk. The first step is to choose Wix Answers from the list of our integrations.
Choose how from how far back you would like to sync. The options are yesterday or 7 days ago.
Give your Connection a name (useful in case you add multiple connections in future.
Add your Wix Answers API key, subdomain and API secret then press continue.
You will then be taken to Wix Answers where you are asked to give Klaus authorization to access your account.
That's it! We will start syncing conversations from your Wix Answers account. This may take some time depending on the options you selected. You can contact our Support team if you have questions.
If you wish to connect more than one instance of Wix Answers or another software, you can do that in Account Settings > Connections once you enter Klaus.
When connecting Wix Answers, you can also have some additional security options which allow you to stop some specific information and conversations being synced with Klaus. You can see more on this here.