Role: Admin, Account Manager
There are various reasons help desk connections may expire, like a recent password or admin change.
To reconnect your help desk, you can follow these easy steps:
Go to Account Settings > Connections
Next to the failed connection, you will see a padlock icon 🔒
Click on the icon to renew your connection
Your connection should be back up and running!
If you continue to experience issues or your settings look different from the above screenshot, please contact our support team.