Using the Quizzes feature, you can create custom quizzes, assign them to your agents and monitor performance via a leaderboard.


Creating Quizzes

You will find the Quizzes section on the tool bar on the left. Here you can create a quiz by adding questions and possible answers if you want it to be multiple choice.

You can then preview your quiz, save it as a draft or if you are ready, hit publish so it can be shared with your team.

Reviewing Responses

Once your team have responded to a quiz, you can click on the quiz to see the responses. You can see a team overview to see what the most common answers are and then also drill down to see the answers of each individual agent.

Leaderboard

The leaderboard will show you the top and bottom performers, their score and how many quizzes they have taken.

You can also search for a user to see their score as well as sort by score, name or amount of quizzes taken.

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