Using the Quizzes feature, you can create* custom quizzes, share them with your agents and monitor performance via a leaderboard.
You will find the Quizzes section on the toolbar on the left. Here you can create a quiz by adding questions and possible answers if you want it to be multiple choice.
You can then preview your quiz, save it as a draft or if you are ready, hit publish so it can be shared with your team.
Once your team have responded to a quiz, you can click on the quiz to see the responses. You can see a team overview to see what the most common answers are and then also drill down to see the answers of each individual agent.
The leaderboard will show you the top and bottom performers, their score and how many quizzes they have taken.
You can also search for a user to see their score as well as sort by score, name or amount of quizzes taken.
This feature is available on our Professional and Advanced plans.
*Quizzes can only be created by Workspace Managers or higher roles.