Our out-of-the-box AI solution automatically understands and picks up patterns in the free text comments and tags them under pre-set categories on Klaus’ CSAT dashboard.
At present, we categorize the comments into the following categories:
Tags | Comment size |
size | Short Mid-length Long Very long |
emoji | Only emoji |
content | Feedback for agent Complaint Crumbs Issue solved Negative sentiment Positive sentiment Praise Good support Support not helpful Fast support Slow support Thanks |
model | Account Refund Bad support Good support Issue not solved Issue solved Fast support Slow support Bad product Bad outcome Complaint Confusing Support not helpful Feedback for agent Praise Thanks |