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Comment size and Predicted CSAT drivers
Comment size and Predicted CSAT drivers

What to they indicate in the Survey Dashboard

Dajana avatar
Written by Dajana
Updated over a week ago

Our out-of-the-box AI solution automatically understands and picks up patterns in the free text comments and tags them under pre-set categories on Klaus’ Survey dashboard.

At present, we categorize the comments into the following categories:

Tags

Comment size

size

Short

Mid-length

Long

Very long

emoji

Only emoji

content

Feedback for agent

Complaint

Crumbs

Issue solved

Negative sentiment

Positive sentiment

Praise

Good support

Support not helpful

Fast support

Slow support

Thanks

model

Account

Refund

Bad support

Good support

Issue not solved

Issue solved

Fast support

Slow support

Bad product

Bad outcome

Complaint

Confusing

Support not helpful

Feedback for agent

Praise

Thanks

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