Roles: Admin, Account Manager
How to connect Freshchat?
When signing up, you will be asked to connect your help desk. The first step is to choose Freshchar from the list of our integrations.
Give your Connection a name (useful in case you add multiple connections in future) and click continue.
You will then be taken to Freshchat where you are asked to give Klaus authorization to access your account.
That's it! We will start syncing conversations from your Freshchat account. This may take some time depending on the options you selected. You can contact our Support team if you have any questions.
When connecting Freshchat, you can also have some additional security options which allow you to stop some specific information and conversations being synced with Klaus. You can see more on this here.