Klaus Pro Tips
Learn how to make most of your Klaus account
By Martin and 3 others4 authors12 articles
Setting up WorkspacesWhen and why should you divide your team into Workspaces?
AssignmentsAutomatically assign conversations to your Reviewers
How to dispute a reviewDispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.
Keyboard ShortcutsHow to save time using keyboard shortcuts
Root CausesIdentifying Root Causes of negative feedback
Grade the GraderHow to review your reviewers
Rating Categories TipsSome things to consider when creating your Rating Categories
Possible Review ProcessesWho should you review and how?
Critical category notifications with ZapierLearn to build custom Slack, email and other notifications when a critical category fails
Set up a notification to review conversations based on help desk eventsGet notified via email or Slack on help desk events, such as bad rating on a conversation, and start reviewing in Klaus in just a click.
Link to Klaus from your help deskUse a bookmarklet in your browser or your help desk to open a conversation directly on Klaus