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Klaus Pro Tips

Klaus Pro Tips

Learn how to make most of your Klaus account

7 articles
Martin avatarChris Jewitt avatarDaniel Figueiredo avatar
Written by Martin, Chris Jewitt and Daniel Figueiredo

Setting up Workspaces

When and why should you divide your team into Workspaces?
Martin avatar
Written by Martin. Updated over a week ago

Keyboard Shortcuts

How to save time using keyboard shortcuts
Chris Jewitt avatar
Written by Chris Jewitt. Updated over a week ago

Critical category notifications with Zapier

Learn to build custom Slack, email and other notifications when a critical category fails
Daniel Figueiredo avatar
Written by Daniel Figueiredo. Updated over a week ago

Set up a notification to review conversations based on help desk events

Get notified via email or Slack on help desk events, such as bad rating on a conversation, and start reviewing in Klaus in just a click.
Daniel Figueiredo avatar
Written by Daniel Figueiredo. Updated over a week ago

Rating Categories Tips

Some things to consider when creating your Rating Categories
Chris Jewitt avatar
Written by Chris Jewitt. Updated over a week ago

Possible Review Processes

Who should review and how?
Daniel Figueiredo avatar
Written by Daniel Figueiredo. Updated over a week ago

Link to Klaus from your help desk

Use a bookmarklet in your browser or your help desk to open a conversation directly on Klaus
Daniel Figueiredo avatar
Written by Daniel Figueiredo. Updated over a week ago
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