Klaus

When and why should you divide your team into Workspaces?

Setting up Workspaces

Automatically assign conversations to your Reviewers

Dispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.

How to save time using keyboard shortcuts

Why you should specify a time range when filtering

Identifying Root Causes of negative feedback

Some things to consider when creating your Rating Categories

Learn to build custom Slack, email and other notifications when a critical category fails

Get notified via email or Slack on help desk events, such as bad rating on a conversation, and start reviewing in Klaus in just a click.

Use a bookmarklet in your browser or your help desk to open a conversation directly on Klaus

Learn how to make most of your Klaus account

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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