Klaus Pro Tips

Learn how to make most of your Klaus account

8 articles in this collection
Written by Martin, Chris Jewitt, and Daniel Figueiredo

Keyboard Shortcuts

How to save time using keyboard shortcuts

Written by Chris Jewitt
Updated over a week ago

Critical category notifications with Zapier

Learn to build custom Slack, email and other notifications when a critical category fails

Written by Daniel Figueiredo
Updated over a week ago

Set up a notification to review conversations based on help desk events

Get notified via email or Slack on help desk events, such as bad rating on a conversation, and start reviewing in Klaus in just a click.

Written by Daniel Figueiredo
Updated over a week ago

Rating Categories Tips

Some things to consider when creating your Rating Categories

Written by Chris Jewitt
Updated over a week ago

Possible Review Processes

Who should review and how?

Written by Daniel Figueiredo
Updated over a week ago

Link to Klaus from your help desk

Use a bookmarklet in your browser or your help desk to open a conversation directly on Klaus

Written by Daniel Figueiredo
Updated over a week ago

Calibration

Written by Chris Jewitt
Updated over a week ago

Setting up Workspaces

When and why should you divide your team into Workspaces?

Written by Martin
Updated over a week ago