Klaus Pro Tips

Learn how to make most of your Klaus account

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10 articles in this collection
Written by Martin, Kair Kasper, Chris Jewitt and 1 other

Set up a notification to review tickets based on help desk events

Get notified via email or Slack on help desk events, such as bad rating on a ticket, and start reviewing in Klaus in just a click.

Written by Daniel Figueiredo
Updated over a week ago

What filters to use?

Written by Kair Kasper
Updated over a week ago

What process to follow for conversation review?

Written by Daniel Figueiredo
Updated over a week ago

What rating categories to use?

Written by Chris Jewitt
Updated over a week ago

Link to Klaus from your help desk

Use a bookmarklet in your browser or your help desk to open a conversation directly on Klaus

Written by Daniel Figueiredo
Updated over a week ago

Setting up Workspaces

Written by Martin
Updated over a week ago

Setting up an API connection

Set up an API connection to import & export data from Klaus

Written by Daniel Figueiredo
Updated over a week ago

Import conversations via API

Integrate with anything and enable your team to review everything!

Written by Daniel Figueiredo
Updated over a week ago

Import users to Klaus via API

Connect or invite users who don't exist in your help desk

Written by Daniel Figueiredo
Updated over a week ago

Export data from Klaus

Need to compare Klaus data with your own metrics? It's as easy as ABC by exporting it via our API

Written by Daniel Figueiredo
Updated over a week ago