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Klaus Pro Tips

Klaus Pro Tips

Learn how to make most of your Klaus account

Martin avatar Chris Jewitt avatar Daniel Figueiredo avatar
7 articles in this collection
Written by Martin, Chris Jewitt, and Daniel Figueiredo

Keyboard Shortcuts

How to save time using keyboard shortcuts
Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

Critical category notifications with Zapier

Learn to build custom Slack, email and other notifications when a critical category fails
Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

Set up a notification to review conversations based on help desk events

Get notified via email or Slack on help desk events, such as bad rating on a conversation, and start reviewing in Klaus in just a click.
Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

Rating Categories Tips

Some things to consider when creating your Rating Categories
Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

Possible Review Processes

Who should review and how?
Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

Link to Klaus from your help desk

Use a bookmarklet in your browser or your help desk to open a conversation directly on Klaus
Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

Setting up Workspaces

When and why should you divide your team into Workspaces?
Martin avatar
Written by Martin
Updated over a week ago
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