FAQs
Questions? You are in the right place
18 articles
+2Written by Dajana, Chris Jewitt, Medea and 2 others
+2Why is my CSAT Dashboard different than my help desk's report?
Explains the differences of what's in Klaus vs your help deskWritten by Dajana. Updated over a week ago
Can Scorecards be copied to other Workspaces?
Duplicating scorecards across workspacesWritten by Dajana. Updated over a week ago
Some users unable to access correct data
Written by Chris Jewitt. Updated over a week ago
Where can I find my saved drafts of reviews?
Written by Dajana. Updated over a week ago
How can I reconnect my Help Desk?
Written by Chris Jewitt. Updated over a week ago
How can I contact Klaus?
Written by Chris Jewitt. Updated over a week ago
How can I start a subscription?
Written by Medea. Updated over a week ago
How does the subscription work?
Written by Daniel Figueiredo. Updated over a week ago
Where can I find the invoices for Klaus?
Written by Daniel Figueiredo. Updated over a week ago
Which integrations does Klaus support?
Written by Diogo Costa. Updated over a week ago
How can I change language in Klaus?
Written by Chris Jewitt. Updated over a week ago
Which timezone is used in Klaus?
Written by Dajana. Updated over a week ago
Connecting vs. Inviting Users
What is the difference?Written by Chris Jewitt. Updated over a week ago
How can I delete my help desk connection?
Written by Daniel Figueiredo. Updated over a week ago
What are the benefits of each Rating Scale?
Written by Chris Jewitt. Updated over a week ago
What happens when I change a rating scale?
The rating scale is normally decided when you start using Klaus. Here's what happens if you decide to change rating scale later on.Written by Medea. Updated over a week ago
I can't access my account, what to do?
Written by Daniel Figueiredo. Updated over a week ago
How do you handle third party data? GDPR?
Written by Daniel Figueiredo. Updated over a week ago