FAQs

Questions? You are in the right place

Chris Jewitt avatar Daniel Figueiredo avatar Medea avatar +2
19 articles in this collection
Written by Chris Jewitt, Daniel Figueiredo, Medea and 2 others

Why is my CSAT Dashboard different than my help desk's report?

Explains the differences of what's in Klaus vs your help desk
Dajana avatar
Written by Dajana
Updated over a week ago

Tracking review time

Can I check how long it took to do a review?
Dajana avatar
Written by Dajana
Updated this week

Some users unable to access correct data

Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

Where can I find my saved drafts of reviews?

Dajana avatar
Written by Dajana
Updated over a week ago

How can I reconnect my Help Desk?

Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

How can I contact Klaus?

Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

How can I start a subscription?

Medea avatar
Written by Medea
Updated over a week ago

How does the subscription work?

Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

Where can I find the invoices for Klaus?

Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

Which integrations does Klaus support?

Diogo Costa avatar
Written by Diogo Costa
Updated over a week ago

How can I change language in Klaus?

Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

Which timezone is used in Klaus?

Dajana avatar
Written by Dajana
Updated over a week ago

Connecting vs. Inviting Users

What is the difference?
Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

How can I delete my help desk connection?

Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

How can I find specific types of conversations?

Tips on how to use filters
Dajana avatar
Written by Dajana
Updated over a week ago

What are the benefits of each Rating Scale?

Chris Jewitt avatar
Written by Chris Jewitt
Updated over a week ago

What happens when I change a rating scale?

The rating scale is normally decided when you start using Klaus. Here's what happens if you decide to change rating scale later on.
Medea avatar
Written by Medea
Updated over a week ago

I'm can't access my account, what to do?

Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago

How do you handle third party data? GDPR?

Daniel Figueiredo avatar
Written by Daniel Figueiredo
Updated over a week ago