FAQs

Why is my CSAT Dashboard different than my help desk's report?

Explains the differences of what's in Klaus vs your help desk

Written by Dajana
Updated over a week ago

Tracking review time

Can I check how long it took to do a review?

Written by Dajana
Updated this week

Some users unable to access correct data

Written by Chris Jewitt
Updated over a week ago

Where can I find my saved drafts of reviews?

Written by Dajana
Updated over a week ago

How can I reconnect my Help Desk?

Written by Chris Jewitt
Updated over a week ago

How can I contact Klaus?

Written by Chris Jewitt
Updated over a week ago

How can I start a subscription?

Written by Medea
Updated over a week ago

How does the subscription work?

Written by Daniel Figueiredo
Updated over a week ago

Where can I find the invoices for Klaus?

Written by Daniel Figueiredo
Updated over a week ago

Which integrations does Klaus support?

Written by Diogo Costa
Updated over a week ago

How can I change language in Klaus?

Written by Chris Jewitt
Updated over a week ago

Which timezone is used in Klaus?

Written by Dajana
Updated over a week ago

Connecting vs. Inviting Users

What is the difference?

Written by Chris Jewitt
Updated over a week ago

How can I delete my help desk connection?

Written by Daniel Figueiredo
Updated over a week ago

How can I find specific types of conversations?

Tips on how to use filters

Written by Dajana
Updated over a week ago

What are the benefits of each Rating Scale?

Written by Chris Jewitt
Updated over a week ago

What happens when I change a rating scale?

The rating scale is normally decided when you start using Klaus. Here's what happens if you decide to change rating scale later on.

Written by Medea
Updated over a week ago

I'm can't access my account, what to do?

Written by Daniel Figueiredo
Updated over a week ago

How do you handle third party data? GDPR?

Written by Daniel Figueiredo
Updated over a week ago