Using Klaus

How to use Klaus on the day to day

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21 articles in this collection
Written by Kair Kasper, Chris Jewitt, Daniel Figueiredo and 4 others

Dashboard

Dashboard filters: How to use user filters

The dashboard sidebar includes a filter called "user filters" that often looks empty on initial use. This is how to populate the filter.

Written by Klaus
Updated over a week ago

Dashboard Indicator Cards

Written by Daniel Figueiredo
Updated over a week ago

Dashboard calculations: what do the cards mean?

Written by Kair Kasper
Updated over a week ago

Dashboard Formulas Explained: Ratings by Category

Learn how the Ratings By Category are calculated on the dashboard

Written by Klaus
Updated over a week ago

Dashboard Formulas Explained: Quality Score

The quality score card allows you to track the evolution of agents' scores over time.

Written by Lílian Ertel Silva
Updated over a week ago

Dashboard Formulas Explained: Scores by Category

Analyze how categories are evolving

Written by Diogo Costa
Updated over a week ago

Saving Dashboard Views

Written by Chris Jewitt
Updated over a week ago

How to Calibrate

Written by Daniel Figueiredo
Updated over a week ago

Understanding Dashboard Filters

Written by Chris Jewitt
Updated over a week ago

Conversations View

Using Filters

Written by Daniel Figueiredo
Updated over a week ago

Ticket scores

Written by Medea
Updated over a week ago

How to dispute a review

Written by Klaus
Updated over a week ago

Settings

Advanced security settings for help desk connections

Written by Daniel Figueiredo
Updated over a week ago

Roles and permissions

Written by Medea
Updated over a week ago

Managing Account Settings

Written by Daniel Figueiredo
Updated over a week ago

Managing Workspaces

Written by Daniel Figueiredo
Updated over a week ago

Slack integration

Written by Daniel Figueiredo
Updated over a week ago

Browser Extension

Setting up the Browser Extension

Written by Daniel Figueiredo
Updated over a week ago

Using the Browser Extension in conjunction with your help desk

Written by Daniel Figueiredo
Updated over a week ago

Using the Browser Extension for Sales

Reviewing your sales interactions with Klaus

Written by Chris Jewitt
Updated over a week ago

How can I review my reviewers’ reviews?

Written by Chris Jewitt
Updated over a week ago