Using Klaus

Using and understanding the different areas in Klaus

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34 articles in this collection
Written by Kair Kasper, Chris Jewitt, Daniel Figueiredo and 4 others

Dashboard

Dashboard Indicator Cards

Written by Daniel Figueiredo
Updated over a week ago

Dashboard calculations: what do the cards mean?

Written by Kair Kasper
Updated over a week ago

Understanding Dashboard Filters

Written by Chris Jewitt
Updated over a week ago

How to filter by User Groups on the dashboard

Written by Chris Jewitt
Updated over a week ago

Dashboard: Setting a Threshold

Written by Chris Jewitt
Updated over a week ago

Saving Dashboard Views

Written by Chris Jewitt
Updated over a week ago

Dashboard Formulas Explained: Ratings by Category

Learn how the Ratings By Category are calculated on the dashboard

Written by Klaus
Updated over a week ago

Dashboard Formulas Explained: Quality Score

The quality score card allows you to track the evolution of agents' scores over time.

Written by Lílian Ertel Silva
Updated over a week ago

Dashboard Formulas Explained: Scores by Category

Analyze how categories are evolving

Written by Diogo Costa
Updated over a week ago

Conversations View

Filtering Tickets

Using filters to quickly find the tickets you want to review

Written by Daniel Figueiredo
Updated over a week ago

The Complexity Filter

Written by Chris Jewitt
Updated over a week ago

Conversation Timeline

Written by Chris Jewitt
Updated over a week ago

Phone Call Activity Indicator

Written by Chris Jewitt
Updated over a week ago

Using Gifs and Emojis

Written by Chris Jewitt
Updated over a week ago

Conversations View Overview

Written by Chris Jewitt
Updated over a week ago

Commonly Used Filters

Written by Kair Kasper
Updated over a week ago

Ticket scores

Understanding how your ticket scores are calculated

Written by Medea
Updated over a week ago

Identifying Root Causes of negative feedback

Written by Chris Jewitt
Updated over a week ago

Using Comment Hashtags

Written by Chris Jewitt
Updated over a week ago

Assignments

Peer Review Assignment

Automatically assign tickets for your agents to review

Written by Chris Jewitt
Updated over a week ago

My Received Reviews

My Received Reviews Overview

Written by Chris Jewitt
Updated over a week ago

How to dispute a review

Written by Klaus
Updated over a week ago

My Given Reviews

My Given Reviews Overview

Written by Chris Jewitt
Updated over a week ago

Settings

Advanced security settings for help desk connections

Written by Daniel Figueiredo
Updated over a week ago

Roles and permissions

Written by Medea
Updated over a week ago

Managing Account Settings

Written by Daniel Figueiredo
Updated over a week ago

Managing Users and Workspaces

Written by Chris Jewitt
Updated over a week ago

Receiving Notifications in Slack

Written by Diogo Costa
Updated over a week ago

Deleting your Account

Written by Chris Jewitt
Updated over a week ago

Deleting a Workspace

Written by Chris Jewitt
Updated over a week ago

Browser Extension

Setting up the Browser Extension

Written by Lílian Ertel Silva
Updated over a week ago

Using the Browser Extension in conjunction with your help desk

Written by Daniel Figueiredo
Updated over a week ago

Using the Browser Extension for Sales

Reviewing your sales interactions with Klaus

Written by Chris Jewitt
Updated over a week ago

How can I review my reviewers’ reviews?

Written by Chris Jewitt
Updated over a week ago