Using Klaus

How to use Klaus on the day to day

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17 articles in this collection
Written by Kair Kasper, Chris Jewitt, Daniel Figueiredo and 4 others

Dashboard

Dashboard Indicator Cards

Written by Daniel Figueiredo
Updated over a week ago

Dashboard calculations: what do the cards mean?

Written by Kair Kasper
Updated over a week ago

Dashboard Formulas Explained: Ratings by Category

Learn how the Ratings By Category are calculated on the dashboard

Written by Klaus
Updated over a week ago

Dashboard Formulas Explained: Quality Score

The quality score card allows you to track the evolution of agents' scores over time.

Written by Lílian Ertel Silva
Updated over a week ago

Dashboard Formulas Explained: Scores by Category

Analyze how categories are evolving

Written by Diogo Costa
Updated over a week ago

Understanding Dashboard Filters

Written by Chris Jewitt
Updated over a week ago

How to Calibrate

Written by Daniel Figueiredo
Updated over a week ago

Conversations View

Using Filters

Written by Daniel Figueiredo
Updated over a week ago

Ticket scores

Written by Medea
Updated over a week ago

Settings

Advanced security settings for help desk connections

Written by Daniel Figueiredo
Updated over a week ago

Roles and permissions

Written by Medea
Updated over a week ago

Managing Account Settings

Written by Daniel Figueiredo
Updated over a week ago

Managing Workspaces

Written by Daniel Figueiredo
Updated over a week ago

Slack integration

Written by Daniel Figueiredo
Updated over a week ago

Browser Extension

Setting up the Browser Extension

Written by Daniel Figueiredo
Updated over a week ago

Using the Browser Extension in conjunction with your help desk

Written by Daniel Figueiredo
Updated yesterday

Using the Browser Extension for Sales

Reviewing your sales interactions with Klaus

Written by Chris Jewitt
Updated yesterday