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Using Klaus
Using Klaus
Using and understanding the different areas in Klaus
By Chris and 3 others
4 authors
29 articles
Users and Workspaces
Connecting vs. Inviting Users
Managing Users and Workspaces
Setting up and using Groups in Klaus
Default Reviewee Logic
Setting a Threshold
Comparing Workspaces
Deleting a Workspace
Dashboard
Understanding Dashboard Filters
Dashboard Formulas Explained: Scores by Category
Dashboard Formulas Explained: Scores over time
Dashboard Formulas Explained: Category Scores Over Time
Dashboard Calculations Breakdown
Pass rate
Saving Dashboard Views
Conversations View
Conversations View Overview
Filtering Conversations
Phone Call Activity Indicator
Using Comment Hashtags
Activity
My Received and Given Reviews Overview
Account Settings
Managing Account Settings
Roles and permissions
Advanced security settings for help desk connections
SSO/SAML Integration
Receiving Notifications in Slack
Deleting your Account
CSAT
Feedback Surveys - CSAT and CES
Survey Dashboard
KlausGPT for CSAT
CSAT Multilingual survey
