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Using Klaus
Using Klaus
Using and understanding the different areas in Klaus
Chris Jewitt avatarDajana avatarDaniel Figueiredo avatar
By Chris and 3 others4 authors29 articles

Users and Workspaces


Connecting vs. Inviting Users
Managing Users and Workspaces
Setting up and using Groups in Klaus
Default Reviewee Logic
Setting a Threshold
Comparing Workspaces
Deleting a Workspace

Dashboard


Understanding Dashboard Filters
Dashboard Formulas Explained: Scores by Category
Dashboard Formulas Explained: Scores over time
Dashboard Formulas Explained: Category Scores Over Time
Dashboard Calculations Breakdown
Pass rate
Saving Dashboard Views

Conversations View


Conversations View Overview
Filtering Conversations
Phone Call Activity Indicator
Using Comment Hashtags

Activity


My Received and Given Reviews Overview

Account Settings


Managing Account Settings
Roles and permissions
Advanced security settings for help desk connections
SSO/SAML Integration
Receiving Notifications in Slack
Deleting your Account

CSAT


Feedback Surveys - CSAT and CES
Survey Dashboard
KlausGPT for CSAT
CSAT Multilingual survey
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