Klaus

Chris Jewitt

Daniel Figueiredo

Dajana

Using and understanding the different areas in Klaus

Using Klaus 

Managing Users and Workspaces

Setting up and using Groups in Klaus

Deciding how Klaus should choose who is the default reviewee

Default Reviewee Logic

Setting a Threshold

Compare your teams' data across different Workspaces

Comparing Workspaces

Deleting a Workspace

Users and Workspaces

Understanding Dashboard Filters

Learn how the Scores By Category are calculated on the Dashboard

Dashboard Formulas Explained: Scores by Category

This card allows you to track the evolution of agents' scores over time.

Dashboard Formulas Explained: Scores over time

Dashboard Formulas Explained: Category Scores Over Time

Dashboard Calculations Breakdown

Saving Dashboard Views

Dashboard

Conversations View Overview

Using filters to quickly find the conversations you want to review

Filtering Conversations

Phone Call Activity Indicator

Use tags to record trends and save things for later

Using Comment Hashtags

Conversations View

My Received and Given Reviews Overview

Activity

Managing Account Settings

Roles and permissions

Advanced security settings for help desk connections

SSO/SAML Integration

Receiving Notifications in Slack

Deleting your Account

Account Settings

Customer Satisfaction Surveys - CSAT

CSAT Dashboard

CSAT

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