All Collections
Using Klaus
Using and understanding the different areas in Klaus
Choosing your Rating Scales
Connecting vs. Inviting UsersWhat is the difference?
Managing Users and Workspaces
Setting up and using Groups in Klaus
Creating Multiple ScorecardsSet up automatically or manually selected scorecards
Default Reviewee LogicDeciding how Klaus should choose who is the default reviewee
Setting a Threshold
Comparing WorkspacesCompare your teams' data across different Workspaces
Deleting a Workspace
Understanding Dashboard Filters
Dashboard Formulas Explained: Scores by CategoryLearn how the Scores By Category are calculated on the Dashboard
Dashboard Formulas Explained: Scores over timeThis card allows you to track the evolution of agents' scores over time.
Dashboard Formulas Explained: Category Scores Over TimeAnalyze how categories are evolving
Dashboard Calculations BreakdownLearn how IQS is calculated
Pass rate
Saving Dashboard Views
Managing Account SettingsHow to change account settings
Roles and permissionsHow to choose the appropriate role for the users
Advanced security settings for help desk connectionsHow to limit the import of certain conversations
SSO/SAML IntegrationHow to set up SSO
Receiving Notifications in SlackHow to set up Slack integration
Deleting your AccountHow to delete the account
Feedback Surveys - CSAT and CESCollect feedback from your customers
Intercom messenger CSAT or CES surveyHow to set up in-app feedback surveys for Intercom
Surveys for ZendeskHow to set up an embedded survey for Zendesk
Surveys DashboardVisualizing your CSAT and CES scores
KlausGPT for CSATAI assist
Multilingual feedback surveysHow to send CSAT or CES surveys in multiple languages
AI Features
Find out how you can use our features to bring your QA process to a new level
Conversation Insights ViewDeep dive into your help desk data
AutoQA: AutoScoringAutomatic grading of categories powered by AI
AutoQA DashboardHow to interpret the results of AutoQA auto scoring
AutoQA FAQCommon questions about AutoQA
SpotlightDiscover conversations that stand out for your team and are critical to review.
The Sentiment FilterQuickly find conversations with positive or negative sentiment
Comment size and Predicted CSAT driversWhat do they indicate in the Survey Dashboard
Tracking review timeCan I check how long it took to do a review?
Voice QAHow to do reviews on your calls