Using Klaus

Using and understanding the different areas in Klaus

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26 articles in this collection
Written by Chris Jewitt, Daniel Figueiredo, Diogo Costa and 1 other

Users and Workspaces

Default Reviewee Logic

Deciding how Klaus should choose who is the default reviewee

Written by Chris Jewitt
Updated over a week ago

Setting up and using Groups in Klaus

Written by Dajana
Updated over a week ago

Comparing Workspaces

Compare your teams' data across different Workspaces

Written by Dajana
Updated over a week ago

Setting a Threshold

Written by Chris Jewitt
Updated over a week ago

Managing Users and Workspaces

Written by Chris Jewitt
Updated over a week ago

Deleting a Workspace

Written by Chris Jewitt
Updated over a week ago

Customer Satisfaction Surveys - CSAT

Collect feedback from your customers

Written by Chris Jewitt
Updated over a week ago

Dashboard

Dashboard Indicator Cards

Written by Daniel Figueiredo
Updated over a week ago

Understanding Dashboard Filters

Written by Chris Jewitt
Updated over a week ago

Dashboard Formulas Explained: Scores by Category

Learn how the Scores By Category are calculated on the Dashboard

Written by Dajana
Updated over a week ago

Dashboard Formulas Explained: Scores over time

This card allows you to track the evolution of agents' scores over time.

Written by Dajana
Updated over a week ago

Dashboard Formulas Explained: Category Scores Over Time

Analyze how categories are evolving

Written by Dajana
Updated over a week ago

Dashboard calculations breakdown

Written by Daniel Figueiredo
Updated over a week ago

Saving Dashboard Views

Written by Chris Jewitt
Updated over a week ago

CSAT Dashboard

Visualizing your CSAT scores

Written by Chris Jewitt
Updated over a week ago

Conversations View

Conversations View Overview

Written by Chris Jewitt
Updated over a week ago

Filtering Conversations

Using filters to quickly find the conversations you want to review

Written by Daniel Figueiredo
Updated over a week ago

Phone Call Activity Indicator

Skip to the key parts of calls

Written by Chris Jewitt
Updated over a week ago

Using Comment Hashtags

Use tags to record trends and save things for later

Written by Chris Jewitt
Updated over a week ago

My Received Reviews

My Received and Given Reviews Overview

Written by Chris Jewitt
Updated over a week ago

Account Settings

Managing Account Settings

Written by Daniel Figueiredo
Updated over a week ago

Roles and permissions

Written by Dajana
Updated over a week ago

Advanced security settings for help desk connections

Written by Daniel Figueiredo
Updated over a week ago

SSO/SAML Integration

Written by Chris Jewitt
Updated over a week ago

Receiving Notifications in Slack

Written by Diogo Costa
Updated over a week ago

Deleting your Account

Written by Chris Jewitt
Updated over a week ago