Klaus

Choosing your Rating Scales

Chris Jewitt

Dajana

Daniel Figueiredo

Using and understanding the different areas in Klaus

Using Klaus 

Connecting vs. Inviting Users

Managing Users and Workspaces

Setting up and using Groups in Klaus

Set up automatically or manually selected scorecards

Creating Multiple Scorecards

Deciding how Klaus should choose who is the default reviewee

Default Reviewee Logic

Setting a Threshold

Compare your teams' data across different Workspaces

Comparing Workspaces

Deleting a Workspace

Users and Workspaces

Understanding Dashboard Filters

Learn how the Scores By Category are calculated on the Dashboard

Dashboard Formulas Explained: Scores by Category

This card allows you to track the evolution of agents' scores over time.

Dashboard Formulas Explained: Scores over time

Dashboard Formulas Explained: Category Scores Over Time

Dashboard Calculations Breakdown

Pass rate

Saving Dashboard Views

Dashboard

Conversations View Overview

Using filters to quickly find the conversations you want to review

Filtering Conversations

Phone Call Activity Indicator

Use tags to record trends and save things for later

Using Comment Hashtags

Conversations View

My Received and Given Reviews Overview

Activity

Managing Account Settings

Roles and permissions

Advanced security settings for help desk connections

SSO/SAML Integration

Receiving Notifications in Slack

Deleting your Account

Account Settings

Feedback Surveys - CSAT and CES

How to set up in-app CSAT surveys for Intercom

Intercom messenger CSAT survey

How to set up an embedded survey for Zendesk

Surveys for Zendesk

Survey Dashboard

KlausGPT for CSAT

How to send CSAT surveys in multiple languages

CSAT Multilingual survey

Surveys

Conversation Insights View

Automatic grading of categories powered by AI

AutoQA: AutoScoring

How to interpret the results of AutoQA auto scoring

AutoQA Dashboard

AutoQA FAQ

Discover complex conversations that stand out for your team and are critical to review.

Spotlight

Quickly find conversations with positive or negative sentiment

The Sentiment Filter

What to they indicate in the Survey Dashboard

Comment size and Predicted CSAT drivers

Can I check how long it took to do a review?

Tracking review time

Find out how you can use our features to bring your QA process to a new level

AI Features

Pin your 1:1 and coaching notes directly in Klaus

Pins for Coaching

Coaching Sessions

Help your agents to brush up on their knowledge

Quizzes

Coaching

Setting up and using the Browser Extension

Browser Extension

Back to Klaus

Blog

Community

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company

Tickets portal

{assigneeName} needs more information from you