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Using Klaus
Using Klaus
Using and understanding the different areas in Klaus
+1
26 articles in this collection
Written by
Chris Jewitt,
Daniel Figueiredo,
Diogo Costa
and 1 other
Users and Workspaces
Default Reviewee Logic
Deciding how Klaus should choose who is the default reviewee
Written by
Chris Jewitt
Updated over a week ago
Setting up and using Groups in Klaus
Written by
Dajana
Updated over a week ago
Comparing Workspaces
Compare your teams' data across different Workspaces
Written by
Dajana
Updated over a week ago
Setting a Threshold
Written by
Chris Jewitt
Updated over a week ago
Managing Users and Workspaces
Written by
Chris Jewitt
Updated over a week ago
Deleting a Workspace
Written by
Chris Jewitt
Updated over a week ago
Customer Satisfaction Surveys - CSAT
Collect feedback from your customers
Written by
Chris Jewitt
Updated over a week ago
Dashboard
Dashboard Indicator Cards
Written by
Daniel Figueiredo
Updated over a week ago
Understanding Dashboard Filters
Written by
Chris Jewitt
Updated over a week ago
Dashboard Formulas Explained: Scores by Category
Learn how the Scores By Category are calculated on the Dashboard
Written by
Dajana
Updated over a week ago
Dashboard Formulas Explained: Scores over time
This card allows you to track the evolution of agents' scores over time.
Written by
Dajana
Updated over a week ago
Dashboard Formulas Explained: Category Scores Over Time
Analyze how categories are evolving
Written by
Dajana
Updated over a week ago
Dashboard calculations breakdown
Written by
Daniel Figueiredo
Updated over a week ago
Saving Dashboard Views
Written by
Chris Jewitt
Updated over a week ago
CSAT Dashboard
Visualizing your CSAT scores
Written by
Chris Jewitt
Updated over a week ago
Conversations View
Conversations View Overview
Written by
Chris Jewitt
Updated over a week ago
Filtering Conversations
Using filters to quickly find the conversations you want to review
Written by
Daniel Figueiredo
Updated over a week ago
Phone Call Activity Indicator
Skip to the key parts of calls
Written by
Chris Jewitt
Updated over a week ago
Using Comment Hashtags
Use tags to record trends and save things for later
Written by
Chris Jewitt
Updated over a week ago
My Received Reviews
My Received and Given Reviews Overview
Written by
Chris Jewitt
Updated over a week ago
Account Settings
Managing Account Settings
Written by
Daniel Figueiredo
Updated over a week ago
Roles and permissions
Written by
Dajana
Updated over a week ago
Advanced security settings for help desk connections
Written by
Daniel Figueiredo
Updated over a week ago
SSO/SAML Integration
Written by
Chris Jewitt
Updated over a week ago
Receiving Notifications in Slack
Written by
Diogo Costa
Updated over a week ago
Deleting your Account
Written by
Chris Jewitt
Updated over a week ago