Understanding Dashboard Filters
Dashboard Formulas Explained: Scores by CategoryLearn how the Scores By Category are calculated on the Dashboard
Dashboard Formulas Explained: Scores over timeThis card allows you to track the evolution of agents' scores over time.
Dashboard Formulas Explained: Category Scores Over TimeAnalyze how categories are evolving
Dashboard Calculations BreakdownLearn how IQS is calculated
Pass rate
Saving Dashboard Views