Professional Features

Find out how you can use our features to bring your QA process to a new level

13 articles in this collection
Written by Chris Jewitt, Daniel Figueiredo, and Dajana

Assignments

Automatically assign conversations to your Reviewers

Written by Chris Jewitt
Updated over a week ago

How to dispute a review

Dispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.

Written by Dajana
Updated over a week ago

Creating Multiple Scorecards

Set up automatically or manually selected scorecards

Written by Chris Jewitt
Updated over a week ago

Root Causes

Identifying Root Causes of negative feedback

Written by Chris Jewitt
Updated over a week ago

Calibration

Written by Dajana
Updated over a week ago

Filtering

Conversation Insights View

Deep dive into your helpdesk data

Written by Chris Jewitt
Updated over a week ago

The Sentiment Filter

Quickly find conversations with positive or negative sentiment

Written by Chris Jewitt
Updated over a week ago

Spotlight

Discover complex conversations that stand out for your team and are critical to review.

Written by Chris Jewitt
Updated over a week ago

Coaching

Pins for Coaching

Pin your 1:1 and coaching notes directly in Klaus

Written by Chris Jewitt
Updated over a week ago

Coaching Sessions

Written by Dajana
Updated over a week ago

Quizzes

Help your agents to brush up on their knowledge

Written by Chris Jewitt
Updated over a week ago

Browser Extension

Setting up and using the Browser Extension

How to review from within a tool

Written by Daniel Figueiredo
Updated over a week ago

Using the Browser Extension for Sales

Reviewing your sales interactions with Klaus

Written by Chris Jewitt
Updated over a week ago