Klaus

Set up automatically or manually selected scorecards

Creating Multiple Scorecards

Automatically assign conversations to your Reviewers

What to they indicate in the CSAT Dashboard

Dispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.

Identifying Root Causes of negative feedback

Can I check how long it took to do a review?

Find out how you can use our features to bring your QA process to a new level

Quickly find conversations with positive or negative sentiment

Discover complex conversations that stand out for your team and are critical to review.

Pin your 1:1 and coaching notes directly in Klaus

Help your agents to brush up on their knowledge

Find answers and get help from Intercom Support and Community Experts