Professional Features

Find out how you can use our features to bring your QA process to a new level

13 articles in this collection
Written by Chris Jewitt, Daniel Figueiredo, and Dajana

Assignments

Automatically assign conversations to your Reviewers

Written by Chris Jewitt
Updated this week

How to dispute a review

Dispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.

Written by Dajana
Updated over a week ago

Creating Multiple Scorecards

Set up automatically or manually selected scorecards

Written by Chris Jewitt
Updated over a week ago

Root Causes

Identifying Root Causes of negative feedback

Written by Chris Jewitt
Updated over a week ago

Calibration

Written by Dajana
Updated over a week ago

Filtering

Conversation Insights View

Deep dive into your helpdesk data

Written by Chris Jewitt
Updated over a week ago

The Sentiment Filter

Quickly find conversations with positive or negative sentiment

Written by Chris Jewitt
Updated over a week ago

The Complexity Filter

Filter out your most complex conversations

Written by Chris Jewitt
Updated over a week ago

Coaching

Pins for Coaching

Pin your 1:1 and coaching notes directly in Klaus

Written by Chris Jewitt
Updated over a week ago

Coaching Sessions

Written by Dajana
Updated over a week ago

Quizzes

Help your agents to brush up on their knowledge

Written by Chris Jewitt
Updated over a week ago

Browser Extension

Setting up and using the Browser Extension

How to review from within a tool

Written by Daniel Figueiredo
Updated over a week ago

Using the Browser Extension for Sales

Reviewing your sales interactions with Klaus

Written by Chris Jewitt
Updated over a week ago