Professional Features
Find out how you can use our features to bring your QA process to a new level
14 articles

Written by Chris Jewitt, Dajana and Daniel Figueiredo



Creating Multiple Scorecards
Set up automatically or manually selected scorecards
Written by Chris Jewitt. Updated over a week ago
Assignments
Automatically assign conversations to your Reviewers
Written by Chris Jewitt. Updated over a week ago
Calibration

Written by Dajana. Updated over a week ago
Comment size and Predicted CSAT drivers
What to they indicate in the CSAT Dashboard
Written by Dajana. Updated over a week ago
How to dispute a review
Dispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.
Written by Dajana. Updated over a week ago
Root Causes
Identifying Root Causes of negative feedback
Written by Chris Jewitt. Updated over a week ago
Tracking review time
Can I check how long it took to do a review?
Written by Dajana. Updated over a week ago