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Professional Features
Professional Features
Find out how you can use our features to bring your QA process to a new level
13 articles in this collection
Written by
Chris Jewitt,
Daniel Figueiredo,
and
Dajana
Assignments
Automatically assign conversations to your Reviewers
Written by
Chris Jewitt
Updated over a week ago
How to dispute a review
Dispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.
Written by
Dajana
Updated over a week ago
Creating Multiple Scorecards
Set up automatically or manually selected scorecards
Written by
Chris Jewitt
Updated over a week ago
Root Causes
Identifying Root Causes of negative feedback
Written by
Chris Jewitt
Updated over a week ago
Calibration
Written by
Dajana
Updated over a week ago
Filtering
Conversation Insights View
Deep dive into your helpdesk data
Written by
Chris Jewitt
Updated over a week ago
The Sentiment Filter
Quickly find conversations with positive or negative sentiment
Written by
Chris Jewitt
Updated over a week ago
Spotlight
Discover complex conversations that stand out for your team and are critical to review.
Written by
Chris Jewitt
Updated over a week ago
Coaching
Pins for Coaching
Pin your 1:1 and coaching notes directly in Klaus
Written by
Chris Jewitt
Updated over a week ago
Coaching Sessions
Written by
Dajana
Updated over a week ago
Quizzes
Help your agents to brush up on their knowledge
Written by
Chris Jewitt
Updated over a week ago
Browser Extension
Setting up and using the Browser Extension
How to review from within a tool
Written by
Daniel Figueiredo
Updated over a week ago
Using the Browser Extension for Sales
Reviewing your sales interactions with Klaus
Written by
Chris Jewitt
Updated over a week ago