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Professional Features

Professional Features

Find out how you can use our features to bring your QA process to a new level

14 articles
Chris Jewitt avatarDajana avatarDaniel Figueiredo avatar
Written by Chris Jewitt, Dajana and Daniel Figueiredo

Creating Multiple Scorecards

Set up automatically or manually selected scorecards
Chris Jewitt avatar
Written by Chris Jewitt. Updated over a week ago

Assignments

Automatically assign conversations to your Reviewers
Chris Jewitt avatar
Written by Chris Jewitt. Updated over a week ago

Calibration

Dajana avatar
Written by Dajana. Updated over a week ago

Comment size and Predicted CSAT drivers

What to they indicate in the CSAT Dashboard
Dajana avatar
Written by Dajana. Updated over a week ago

How to dispute a review

Dispute a review whenever you’re not happy with ratings and invite the reviewer to change the score.
Dajana avatar
Written by Dajana. Updated over a week ago

Root Causes

Identifying Root Causes of negative feedback
Chris Jewitt avatar
Written by Chris Jewitt. Updated over a week ago

Tracking review time

Can I check how long it took to do a review?
Dajana avatar
Written by Dajana. Updated over a week ago

Filtering

3 articles
Chris Jewitt avatar
Written by Chris Jewitt

Coaching

3 articles
Chris Jewitt avatarDajana avatar
Written by Chris Jewitt and Dajana

Browser Extension

1 article
Daniel Figueiredo avatar
Written by Daniel Figueiredo
Knowledge Base | Klaus
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