Product Updates

Get the latest on new features, product improvements, and other updates built for you.

5 articles in this collection
Written by Anne-Maria Krüünvald

May 2022: Introducing Coaching Insights

Visualize and understand the impact of your coaching efforts with even better Coaching Sessions.

Written by Anne-Maria Krüünvald
Updated this week

April 2022: Improved Permission Logic

We’ve made permissions available on account and workspace levels for more flexible user management.

Written by Anne-Maria Krüünvald
Updated over a week ago

March 2022: Say Hello to Disputes

If you do not agree with a review that you received, you can now dispute the score and request a score change or additional explanation.

Written by Anne-Maria Krüünvald
Updated over a week ago

February 2022: Klaus’ CSAT Is Out of The Bag

From sending paw-some personalized surveys to boosting response rates, Klaus' CSAT has everything you need on your way to a 100% CSAT.

Written by Anne-Maria Krüünvald
Updated over a week ago

January 2022: Introducing Coaching Sessions

Spot knowledge gaps, identify recurring issues and improve agent performance with data-driven Coaching Sessions.

Written by Anne-Maria Krüünvald
Updated over a week ago