Product Updates

Get the latest on new features, product improvements, and other updates built for you.

8 articles in this collection
Written by Anne-Maria Krüünvald

August 2022: Introducing dynamic groups

Mimic your organizational structure and use groups to filter data on dashboards or find more insightful conversations to review.

Written by Anne-Maria Krüünvald
Updated over a week ago

July 2022: Introducing Calibration 2.0

Keep your team on the same page and ensure everyone receives consistent and unbiased feedback with Klaus’ updated Calibration sessions.

Written by Anne-Maria Krüünvald
Updated over a week ago

June 2022: Klaus’ CSAT has entered the chat, and an even smarter CSAT dashboard

Send out Klaus’ CSAT surveys from your Intercom messenger, and analyze the results on our improved CSAT dashboard.

Written by Anne-Maria Krüünvald
Updated over a week ago

May 2022: Introducing Coaching Insights

Visualize and understand the impact of your coaching efforts with even better Coaching Sessions.

Written by Anne-Maria Krüünvald
Updated over a week ago

April 2022: Improved Permission Logic

We’ve made permissions available on account and workspace levels for more flexible user management.

Written by Anne-Maria Krüünvald
Updated over a week ago

March 2022: Say Hello to Disputes

If you do not agree with a review that you received, you can now dispute the score and request a score change or additional explanation.

Written by Anne-Maria Krüünvald
Updated over a week ago

February 2022: Klaus’ CSAT Is Out of The Bag

From sending paw-some personalized surveys to boosting response rates, Klaus' CSAT has everything you need on your way to a 100% CSAT.

Written by Anne-Maria Krüünvald
Updated over a week ago

January 2022: Introducing Coaching Sessions

Spot knowledge gaps, identify recurring issues and improve agent performance with data-driven Coaching Sessions.

Written by Anne-Maria Krüünvald
Updated over a week ago