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Product Updates
Product Updates
Get the latest on new features, product improvements, and other updates built for you.
5 articles in this collection
Written by
Anne-Maria Krüünvald
May 2022: Introducing Coaching Insights
Visualize and understand the impact of your coaching efforts with even better Coaching Sessions.
Written by
Anne-Maria Krüünvald
Updated this week
April 2022: Improved Permission Logic
We’ve made permissions available on account and workspace levels for more flexible user management.
Written by
Anne-Maria Krüünvald
Updated over a week ago
March 2022: Say Hello to Disputes
If you do not agree with a review that you received, you can now dispute the score and request a score change or additional explanation.
Written by
Anne-Maria Krüünvald
Updated over a week ago
February 2022: Klaus’ CSAT Is Out of The Bag
From sending paw-some personalized surveys to boosting response rates, Klaus' CSAT has everything you need on your way to a 100% CSAT.
Written by
Anne-Maria Krüünvald
Updated over a week ago
January 2022: Introducing Coaching Sessions
Spot knowledge gaps, identify recurring issues and improve agent performance with data-driven Coaching Sessions.
Written by
Anne-Maria Krüünvald
Updated over a week ago