Product Updates

Get the latest on new features, product improvements, and other updates built for you.

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7 articles in this collection
Written by Anne-Maria Krüünvald

July 2022: Introducing Calibration 2.0

Keep your team on the same page and ensure everyone receives consistent and unbiased feedback with Klaus’ updated Calibration sessions.
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Written by Anne-Maria Krüünvald
Updated over a week ago

June 2022: Klaus’ CSAT has entered the chat, and an even smarter CSAT dashboard

Send out Klaus’ CSAT surveys from your Intercom messenger, and analyze the results on our improved CSAT dashboard.
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Written by Anne-Maria Krüünvald
Updated over a week ago

May 2022: Introducing Coaching Insights

Visualize and understand the impact of your coaching efforts with even better Coaching Sessions.
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Written by Anne-Maria Krüünvald
Updated over a week ago

April 2022: Improved Permission Logic

We’ve made permissions available on account and workspace levels for more flexible user management.
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Written by Anne-Maria Krüünvald
Updated over a week ago

March 2022: Say Hello to Disputes

If you do not agree with a review that you received, you can now dispute the score and request a score change or additional explanation.
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Written by Anne-Maria Krüünvald
Updated over a week ago

February 2022: Klaus’ CSAT Is Out of The Bag

From sending paw-some personalized surveys to boosting response rates, Klaus' CSAT has everything you need on your way to a 100% CSAT.
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Written by Anne-Maria Krüünvald
Updated over a week ago

January 2022: Introducing Coaching Sessions

Spot knowledge gaps, identify recurring issues and improve agent performance with data-driven Coaching Sessions.
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Written by Anne-Maria Krüünvald
Updated over a week ago