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Product Updates
Product Updates
Get the latest on new features, product improvements, and other updates built for you.
7 articles in this collection
Written by
Anne-Maria Krüünvald
July 2022: Introducing Calibration 2.0
Keep your team on the same page and ensure everyone receives consistent and unbiased feedback with Klaus’ updated Calibration sessions.
Written by
Anne-Maria Krüünvald
Updated over a week ago
June 2022: Klaus’ CSAT has entered the chat, and an even smarter CSAT dashboard
Send out Klaus’ CSAT surveys from your Intercom messenger, and analyze the results on our improved CSAT dashboard.
Written by
Anne-Maria Krüünvald
Updated over a week ago
May 2022: Introducing Coaching Insights
Visualize and understand the impact of your coaching efforts with even better Coaching Sessions.
Written by
Anne-Maria Krüünvald
Updated over a week ago
April 2022: Improved Permission Logic
We’ve made permissions available on account and workspace levels for more flexible user management.
Written by
Anne-Maria Krüünvald
Updated over a week ago
March 2022: Say Hello to Disputes
If you do not agree with a review that you received, you can now dispute the score and request a score change or additional explanation.
Written by
Anne-Maria Krüünvald
Updated over a week ago
February 2022: Klaus’ CSAT Is Out of The Bag
From sending paw-some personalized surveys to boosting response rates, Klaus' CSAT has everything you need on your way to a 100% CSAT.
Written by
Anne-Maria Krüünvald
Updated over a week ago
January 2022: Introducing Coaching Sessions
Spot knowledge gaps, identify recurring issues and improve agent performance with data-driven Coaching Sessions.
Written by
Anne-Maria Krüünvald
Updated over a week ago